All Systems Operational

About This Site

This page shows the status of each RSA SecurID Access region and service, as well as information about in-progress or completed incidents.

For SLA and uptime information, see sla.securid.com.

ANZ ? Operational
access-anz Administration Console ? Operational
access-anz Authentication Service ? Operational
EMEA ? Operational
access-eu Administration Console ? Operational
access-eu Authentication Service ? Operational
eu2.access-eu Administration Console ? Operational
eu2.access-eu Authentication Service ? Operational
NA ? Operational
na.access Administration Console ? Operational
na.access Authentication Service ? Operational
na2.access Administration Console ? Operational
na2.access Authentication Service ? Operational
na3.access Administration Console ? Operational
na3.access Authentication Service ? Operational
NA (access pod1) Authentication Service ? Operational
na4.access Administration Console ? Operational
na4.access Authentication Service ? Operational
GOV Operational
access.securidgov Authentication Service ? Operational
access.securidgov Administration Console ? Operational
RSA SecurID Authenticate App Operational
iOS Operational
Android ? Operational
Windows 10 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

For a preview of the September release, see https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept.
Posted on Oct 5, 18:52 UTC
Past Incidents
Oct 20, 2021

No incidents reported today.

Oct 19, 2021
Completed - We have completed maintenance on the SecurID Cloud Authentication Service. All customers have been upgraded to the September 2021 release.

See the Release Notes on RSA Link for additional information: https://community.rsa.com/docs/DOC-96414.
Oct 19, 22:15 UTC
In progress - We are performing maintenance on the SecurID Access Cloud Authentication Service to upgrade all customers to the September 2021 release.

All SecurID Cloud services will remain online and available throughout the upgrade.
Oct 19, 22:00 UTC
Scheduled - RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

For a preview of the September release, see https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept.
Oct 5, 18:31 UTC
Completed - We have completed maintenance on the SecurID Cloud Authentication Service. All customers have been upgraded to the September 2021 release.

See the Release Notes on RSA Link for additional information: https://community.rsa.com/docs/DOC-96414.
Oct 19, 22:02 UTC
In progress - We are performing maintenance on the SecurID Access Cloud Authentication Service to upgrade all customers to the September 2021 release.

All SecurID Cloud services will remain online and available throughout the upgrade.
Oct 19, 21:00 UTC
Scheduled - RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

For a preview of the September release, see https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept.
Oct 5, 18:29 UTC
Completed - We have completed maintenance on the SecurID Cloud Authentication Service. All customers have been upgraded to the September 2021 release.

See the Release Notes on RSA Link for additional information: https://community.rsa.com/docs/DOC-96414.
Oct 19, 16:21 UTC
In progress - We are performing maintenance on the SecurID Access Cloud Authentication Service to upgrade all customers to the September 2021 release.

All SecurID Cloud services will remain online and available throughout the upgrade.
Oct 19, 16:00 UTC
Scheduled - RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

For a preview of the September release, see https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept.
Oct 5, 18:28 UTC
Oct 18, 2021

No incidents reported.

Oct 17, 2021
Resolved - The issue related to the Authenticate App on Android devices has been resolved. We will continue to investigate this issue, and will publish a root cause as soon as possible.

Thank you,
The SecurID Team
Oct 17, 18:09 UTC
Identified - SecurID has identified an issue with the use of Google SafetyNet API. The SafetyNet API is used to check device compliance and detect rooted/compromised Android devices. As a mitigation to this service disruption SecurID has temporarily disabled the use of SafetyNet.

Customers will need to close and restart the Authenticate application :

Open Setting on the impacted Android devices, Select Apps, then Authenticate app; then select "Force stop". Or the end user can reboot the device for this change to take affect.

SecurID continues to investigate this issue.

Thank you,
The SecurID Team
Oct 17, 17:27 UTC
Update - The SecurID Team continues to investigate this issue. We will provide an update as soon as more information is available.

Thank you,
The SecurID Team
Oct 17, 17:18 UTC
Investigating - We have detected an issue affecting the SecurID Cloud Authentication Service users using Android devices.
SecurID team is investigating the issue and will post updates as they become available.
Oct 17, 16:45 UTC
Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 21:45 UTC
In progress - RSA is performing maintenance on the RSA SecurID Access Cloud Authentication Service.

All RSA SecurID Access cloud services will remain online and available throughout the upgrade.
Oct 9, 18:00 UTC
Scheduled - The SecurID SaaS Operations Team will upgrade all Cloud Authentication Service customers on the na2.access server to our August 2021 release on October 9, 2021. As a reminder, the August 2021 release included significant new look and feel enhancements to the Cloud Administration Console. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

For complete information on all of the updates in the August 2021 release, see the August Release Notes.

https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#August
Oct 1, 23:15 UTC
Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.