All Systems Operational

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This page shows the status of each RSA SecurID Access region and service, as well as information about in-progress or completed incidents.

For SLA and uptime information, see sla.securid.com.

ANZ ? Operational
access-anz Administration Console ? Operational
access-anz Authentication Service ? Operational
EMEA ? Operational
access-eu Administration Console ? Operational
access-eu Authentication Service ? Operational
eu2.access-eu Administration Console ? Operational
eu2.access-eu Authentication Service ? Operational
NA ? Operational
na.access Administration Console ? Operational
na.access Authentication Service ? Operational
na2.access Administration Console ? Operational
na2.access Authentication Service ? Operational
na3.access Administration Console ? Operational
na3.access Authentication Service ? Operational
NA (access pod1) Authentication Service ? Operational
na4.access Administration Console ? Operational
na4.access Authentication Service ? Operational
GOV Operational
access.securidgov Authentication Service ? Operational
access.securidgov Administration Console ? Operational
RSA SecurID Authenticate App Operational
iOS Operational
Android ? Operational
Windows 10 ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept
Posted on Sep 7, 22:46 UTC
RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept
Posted on Sep 7, 22:47 UTC
RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept
Posted on Sep 7, 22:48 UTC
RSA will be performing maintenance on the RSA SecurID Access Cloud Authentication Service to upgrade all customers to our September 2021 release. All RSA SecurID Access cloud services will remain online and available throughout the upgrade.

https://community.rsa.com/t5/securid-access-cloud/rsa-securid-access-release-notes-for-the-cloud-authentication/ta-p/591589#Sept
Posted on Sep 7, 22:50 UTC
Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021
Completed - SecurID is rescheduling the planned maintenance for the na2.access authentication service. All changes have been rolled back. Today’s maintenance will be rescheduled for a later date.
Sep 21, 21:55 UTC
In progress - The SecurID SaaS Operations Team is upgrading all Cloud Authentication Service customers on the NA2 server to our August 2021 release.
Sep 21, 20:01 UTC
Scheduled - The SecurID SaaS Operations Team will be upgrading all Cloud Authentication Service customers on the NA2 server to our August 2021 release on September 21, 2021. As a reminder, the August 2021 release included significant new look and feel enhancements to the Cloud Administration Console. For complete information on all of the updates in the August 2021 release, see the Release Notes.
The SecurID team understands the disruption that frequent updates can cause and apologizes for any inconvenience.

Thank you,
The SecurID Operations Team
Sep 17, 19:16 UTC
Resolved - Authentication services have been restored for customers impacted by today’s outage on na2.access.securid.com. Our SaaS Operations Team has completed the roll back of impacted to our July 2021 release.

We continue to investigate the cause of today’s issue. Customers on na2.access.securid.com will be upgraded to the August 2021 release when we have completed our investigation and have a fix in place.

We apologize for any inconvenience this has caused and will post a root cause analysis as soon as it is available.

Thank you,
The SecurID Team
Sep 21, 21:17 UTC
Identified - The issue is currently being monitored at this time.
Sep 21, 20:42 UTC
Investigating - RSA has detected an issue affecting RSA SecurID Access.
RSA SaaS Operations is investigating the issue and will post updates as they become available.
Sep 21, 20:21 UTC
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Postmortem - Read details
Sep 17, 19:06 UTC
Resolved - Authentication services have been restored for customers impacted by today’s outage on na2.access.securid.com. Our SaaS Operations Team has completed the roll back of impacted to our July 2021 release.

We continue to investigate the cause of today’s issue. Customers on na2.access.securid.com will be upgraded to the August 2021 release when we have completed our investigation and have a fix in place.

We apologize for any inconvenience this has caused and will post a root cause analysis as soon as it is available.

Thank you,
The SecurID Team
Sep 12, 16:32 UTC
Update - We continue to investigate authentication issues on na2.access.securid.com. The SaaS Operations Team is rolling back our August 2021 release and restoring customers on na2.access.securid.com to our July 2021 release.

As a result of this rollback, your administrators will notice that recent user interface enhancements and identity router status enhancements are removed from the system. These enhancements will be restored once we have completed our investigation and have a fix in place.

We will provide updates as more information becomes available.

Thank you,
The SecurID Team
Sep 12, 15:10 UTC
Update - The SecurID SaaS Operations Team continues to investigate this issue. We will provide an update as soon as more information is available.

Thank you,
The SecurID Team
Sep 12, 14:08 UTC
Investigating - RSA has detected an issue affecting RSA SecurID Access.
RSA SaaS Operations is investigating the issue and will post updates as they become available.
Sep 12, 13:22 UTC
Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - RSA has completed maintenance on the Cloud Authentication Service on the NA3. All customers have been upgraded to the August 2021 release.

See the Release Notes on RSA Link for additional information: https://community.rsa.com/docs/DOC-96414.
Sep 10, 22:42 UTC
In progress - The SecurID SaaS Operations Team will be upgrading all Cloud Authentication Service customers on the NA3 server to our August 2021 release on September 10, 2021.

All RSA SecurID Access cloud services will remain online and available throughout the upgrade.
Sep 10, 21:00 UTC
Scheduled - The SecurID SaaS Operations Team will be upgrading all Cloud Authentication Service customers on the NA3 server to our August 2021 release on September 10, 2021. As a reminder, the August 2021 release included significant new look and feel enhancements to the Cloud Administration Console. For complete information on all of the updates in the August 2021 release, see the Release Notes.
The SecurID team understands the disruption that frequent updates can cause and apologizes for any inconvenience.

Thank you,
The SecurID Operations Team
Sep 8, 19:27 UTC
Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.